Effective Date: 01/01/2082
At Green Valley Resort, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our resort or use our website.
1. Information We Collect
We collect personal information when you interact with us, including but not limited to:
- Contact Information: Your name, email address, and phone number, which may be collected during reservation, enquiry, or check-in.
- Booking Details: Dates of stay, number of guests, room preferences, and special requests.
- Payment Details: Credit/debit card information and billing address, used only for transaction processing.
- Identification Documents: Government-issued ID proofs as required by local laws.
- Health and Dietary Preferences: Only if shared by you for us to better serve you.
- Website Usage Information: We use Google Analytics to collect data such as your IP address, browser type, device information, and browsing behaviour.
2. Use of Your Information
We use your information for the following purposes:
- To confirm and manage reservations or enquiries.
- To provide personalised services during your stay.
- To improve our customer service and overall guest experience.
- To share promotional offers, updates, or resort-related information via email or phone — only from us, not from third parties.
- To comply with legal or regulatory obligations.
You may opt out of receiving promotional communication from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
3. Data Sharing and Disclosure
- We do not sell or share your personal information with any third parties for marketing purposes.
- Your data may be shared only:
- With legal authorities when required by law.
- With your authorisation, if needed to complete a specific service you requested.
4. Data Security and Storage
We take the security of your data seriously. All personal details collected at our resort or through our website are:
- Stored securely on private systems.
- Accessible only to authorised personnel.
- Protected using reasonable administrative, technical, and physical safeguards.
5. Cookies and Tracking
We use cookies and other tracking technologies to enhance your experience on our website. Google Analytics helps us understand user behaviour to improve our services. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections if your data is inaccurate or incomplete.
- Request deletion of your data, unless we are legally required to retain it.
- Object to the use of your data for direct marketing.
For any data-related requests, please contact us at info@greenvalley.com.np
7. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined above, or as required by applicable law.
8. Children’s Privacy
Our resort services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18 without parental consent.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be posted on our website, and we encourage you to review this page regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to:
Green Valley Resort
Budhanilkantha – 5, Dandagoan
Shivapuri, Kathmandu
Email: info@greenvalley.com.np
Phone: +97715248092-3, 9851007629, 9801027271, 14429072